The system of home exchange is part technological and part human.

Whilst we can help you with the electronic side of things, there is also a concept of user responsibility. If you get a home exchange proposal from someone and it doesn’t interest you, it`s very important that you let them know that you’re not interested. “Rejecting the home exchange” is not a question of politeness - you simply have to do it if you know that it’s not going to happen.

If you feel rude in just clicking on the “reject” button, you can always sugar-coat the blow with a message explaining why you don’t want to do the exchange, or why you can’t do it.

But what you should never do is accept an exchange proposal and then just ignore the person. It makes it very difficult for other people to plan holidays, it is frustrating and it could potentially result in them turning down a real offer of a home exchange.

If you have found yourself in this situation, then don’t worry. If you have accepted an exchange proposal but have realised that you cannot or don’t want to continue with it, then all you have to do is send that person a message and let them know.

If you feel awkward doing it, or uncomfortable then that’s only natural. But 100% of users would very much prefer to just be told that you’re pulling out - even if it’s at the last minute - rather than to be left in the lurch.

Communication is key, and above all we must be upfront and honest about whether we’re going to do a particular exchange or not. is a friendly site and we want to really build our community spirit!